The Lufthansa cancellation policy offers flexible options depending on the type of ticket purchased. Whether you're flying Economy, Business, or First Class, understanding Lufthansa's rules can help you avoid extra fees and make the right decision if your travel plans change. One key benefit is that Lufthansa allows free cancellation within 24 hours of booking, as long as the flight was booked at least 7 days before departure. This applies to all fare types and lets travelers change their minds without penalty shortly after buying a ticket. After the 24-hour window, Lufthansa's cancellation terms vary by fare class. If you purchased a refundable ticket, such as a Business Flex or Economy Flex fare, you can cancel and get a full or partial refund, usually with no extra fee. These refunds can be requested online using the “My Bookings” section on Lufthansa’s website. Refunds are typically processed within 7–10 business days, depending on your payment method. If you bought a non-refundable fare, such as Economy Light or promotional deals, you won’t be able to get your money back unless you meet specific conditions like illness or a major flight disruption.
When Lufthansa cancels your flight, whether due to weather, operational issues, or other reasons, you're entitled to a full refund or a free rebooking to another available flight. In these cases, the fare type doesn't matter—passengers can choose a refund or accept a new itinerary offered by Lufthansa. You’ll usually be notified by email or SMS, and Lufthansa provides a simple online form to start the refund or rebooking process. If there's a major schedule change to your flight—like a time shift or route adjustment—you may also cancel and request a refund without penalty.
For travelers who used Miles & More points or award tickets, Lufthansa also allows cancellations, though a small fee may apply depending on the fare rules. In most cases, unused miles will be returned to your account, and taxes or fees will be refunded after a short processing period.
If you need to cancel your booking, the best way is to visit Lufthansa.com, go to “My Bookings”, enter your booking code and last name, and follow the steps to cancel. You can also call Lufthansa customer service if you need assistance, especially for complex itineraries or group bookings. If your ticket was bought through a travel agency or third-party website, you’ll need to contact them directly for cancellations and refunds.
The Lufthansa cancellation policy is clear, user-friendly, and offers good flexibility, especially for passengers who choose higher fare options. Whether you’re canceling for personal reasons or reacting to flight changes, Lufthansa gives you tools to manage your booking easily. To avoid surprises, always review the fare conditions before confirming a booking, and consider refundable fares if flexibility is important to your travel plans. By knowing the rules, you can confidently handle any changes with minimal hassle.